Company Policy — Ideal Pro Lubricants

Last Updated: [11-12-2025]

Ideal Pro Lubricants is committed to delivering high-quality engine oils and maintaining the highest standards of professionalism, safety, and customer service. Our company policies are designed to ensure consistent performance, transparency, and reliability across all operations.

1. Quality Assurance Policy

  • All lubricants are manufactured or sourced following strict quality control measures.
  • Every batch is tested in certified laboratories to ensure performance, safety, and consistency.
  • Products must meet national and international standards before distribution.
  • We do not compromise on raw materials or production quality.

2. Customer Service Policy

  • We prioritize clear communication and honest product information.
  • All customer inquiries must be answered promptly and professionally.
  • Customer satisfaction is a key focus; complaints are taken seriously and resolved as quickly as possible.
  • No misleading claims or false promises are allowed.

3. Product Distribution Policy

  • Only authorized dealers and distributors may sell Ideal Pro products.
  • All products must be stored properly to maintain quality and prevent contamination.
  • Expired or damaged products must be immediately removed from circulation.
  • Transparent pricing practices must be followed.

4. Safety & Handling Policy

  • All packaging, labeling, and instructions must comply with safety standards.
  • Employees must handle products safely, using proper guidelines.
  • Customers must be informed about correct usage and disposal of lubricants.

5. Ethical Business Policy

  • Ideal Pro Lubricants maintains a zero-tolerance approach to fraud, bribery, and unfair competition.
  • We operate with honesty, transparency, and integrity in all business dealings.
  • Confidential business information must not be shared without authorization.

6. Environmental Responsibility Policy

  • Waste oils and empty containers should be disposed of responsibly.
  • We discourage harmful environmental practices.
  • We support recycling where possible.

7. Employee Conduct Policy

  • Employees must maintain professionalism, discipline, and respect at all times.
  • Attendance, proper work ethics, and performance standards must be followed.
  • Any violation of company rules may result in disciplinary action.

8. Warranty & Claims Policy

  • Products are covered by a performance assurance based on proper usage.
  • Claims will be accepted only with valid proof (batch number, receipt, product condition).
  • Improper usage or mixing with unauthorized oils voids warranty.

9. Policy Updates

These policies may be updated to reflect improvements or new regulations. Any changes will be published on our website.

Dealer Policy — Ideal Pro Lubricants

Last Updated: [11-12-2025]

This Dealer Policy outlines the rules, responsibilities, and standards required for all authorized dealers of Ideal Pro Lubricants. All dealers must follow these guidelines to ensure product quality, customer satisfaction, and smooth business operations.

1. Dealer Eligibility

To become an authorized dealer of Ideal Pro Lubricants:

  • The dealer must have a valid business license or trade certificate.
  • The dealer must have a physical shop or verified business location.
  • The dealer must agree to follow our pricing, branding, and marketing guidelines.
  • Background verification may be required before approval.

2. Purchase & Stock Requirements

  • Dealers must purchase products directly from Ideal Pro Lubricants or authorized distributors.
  • Minimum order quantity (MOQ) may apply based on product category.
  • Products must be stored properly to avoid damage, contamination, or leakage.
  • Expired, old, or damaged products cannot be sold under any circumstance.

3. Pricing & Sales Policy

  • Dealers must follow the company-approved pricing structure (MRP, wholesale rate, dealer price).
  • Overpricing or underpricing to create unfair market competition is prohibited.
  • Promotions or discounts must be approved by Ideal Pro Lubricants.
  • Selling duplicate, mixed, or refilled products is strictly prohibited.

4. Branding & Marketing Guidelines

  • Dealers must use official logos, product images, and promotional materials provided by Ideal Pro Lubricants.
  • Unauthorized modification of branding, label, or packaging is not allowed.
  • False claims or misleading advertisements are strictly prohibited.
  • All marketing must reflect accurate and verified product information.

5. Customer Service Requirements

  • Dealers must provide correct product guidance to customers.
  • Any customer complaint must be reported to the company within 24–48 hours.
  • Warranty, claims, or performance issues must follow official company procedures.
  • Dealers must maintain honesty and professionalism with all customers.

6. Payment Terms

  • All payments must be made as per agreed terms (cash, bank transfer, or approved credit).
  • Late payments may result in penalties or temporary suspension of dealership benefits.
  • Fraudulent transactions will lead to immediate cancellation of dealership.

7. Dealer Conduct & Responsibilities

  • Dealers must not engage in unethical business practices.
  • The dealer must cooperate with company inspections or audits if required.
  • Confidential business information must not be shared with third parties.
  • Violation of the policy may result in warnings, penalties, or dealership cancellation.

8. Termination of Dealership

Dealer partnership may be terminated if:

  • The dealer violates major company policies
  • Sells fake or mixed products
  • Fails to maintain minimum purchase requirements
  • Damages company reputation
  • Operates dishonestly or unprofessionally

9. Policy Updates

Ideal Pro Lubricants may update this policy anytime. Dealers will be informed of major changes.

Return & Replacement Policy — Ideal Pro Lubricants

Last Updated: [11-12-2025]

This Return & Replacement Policy explains the conditions under which customers or dealers may request a return or replacement for Ideal Pro Lubricants products. We aim to maintain fairness, transparency, and product safety for all users.

1. Eligibility for Return or Replacement

A return or replacement may be approved only under the following conditions:

  • The product is damaged, leaking, or broken at the time of delivery.
  • The product received is incorrect (wrong variant, grade, or quantity).
  • The product has manufacturing defects verified by Ideal Pro Lubricants.
  • The seal was found broken before opening, with valid proof.

2. Non-Eligible Situations

Returns or replacements will not be accepted if:

  • The product has already been opened or used.
  • The damage occurred due to improper storage or handling by the customer/dealer.
  • The product is mixed with other oils or modified in any way.
  • The product is past its expiry date.
  • No valid invoice or proof of purchase is provided.

3. Timeframe for Claims

  • All return or replacement requests must be submitted within 3–5 days of receiving the product.
  • Late claims may be rejected due to safety and quality concerns.

4. Required Proof

To process a return or replacement, the following must be provided:

  • Clear photos or videos of the damaged or defective product
  • Batch number and manufacturing date
  • Invoice / purchase receipt
  • Explanation of the issue

5. Inspection & Verification Process

  • Once a claim is submitted, our team will review all details and evidence.
  • If necessary, the product may be collected for inspection.
  • Approval or rejection will be decided based on company quality standards.

6. Replacement Procedure

If approved:

  • A new product of the same grade and quantity will be provided.
  • Replacement delivery time depends on stock availability and location.
  • No extra charge applies for approved replacements.

7. Return Procedure

If a return is approved:

  • The product must be returned in its original condition and packaging.
  • Refunds or credits may be issued based on company policy.
  • Transportation costs will be handled depending on the situation.

8. Dealer Return Policy

For authorized dealers:

  • Returns must follow company stock-check procedures.
  • Damaged or leaked products must be reported immediately upon delivery.
  • Old stock, slow-moving stock, or unsold stock does not qualify for return.
  • Any issues must be reported through the dealer support channel.

9. Policy Updates

Ideal Pro Lubricants reserves the right to modify this policy at any time. Updates will be posted on our website.